Managed IT Support

Back to Services

IT Support? According to our customers, it's closer to life support.

IT systems fail, however modern or well maintained. Servers can crash, viruses attack, internet connectivity is lost. The solution is not expensive in-house staff, but our flexible, Microsoft Qualified IT support services team provides telephone and remote support to our customers from our Leicester based office.

We've packaged our IT support into four levels of service: PrePay, Standard, Professional and Premium. Our customers tell us they're great for taking IT worries off your hands without adding complexity, and they won't leave you vulnerable to unexpected extra costs.

PrePay

  • Access to Full Qualified IT Engineers
  • Competitive Hourly Support Rate
  • Log Support Requests via telephone, email or online

Standard

  • Unlimited remote support
  • Reduced hourly rate for on-site support
  • Log Support Requests via telephone, email or online
  • Guaranteed 4 hour Response
  • Server Monitoring
  • Monthly IT Healthcheck Report
  • System Administration (Adding/deleting users etc.)
  • IT Security & Policy Management
  • Support for Email Services & Internet Connection
  • Reduced rate for on-site support

Professional

  • Unlimited on-site support
  • Unlimited remote support
  • Log Support Requests via telephone, email or online
  • Guaranteed 4 hour Response on-site
  • Server Monitoring
  • Monthly IT Healthcheck Report
  • System Administration (Adding/deleting users etc.)
  • IT Security & Policy Management
  • Support for Email Services & Internet Connection
  • Installation of system updates & patches
  • Free critical loan equipment

Premium

  • Unlimited on-site support
  • Unlimited remote support
  • Log Support Requests via telephone, email or online
  • Tailored response times
  • Server Monitoring
  • Monthly IT Healthcheck Report
  • System Administration (Adding/deleting users etc.)
  • IT Security & Policy Management
  • Support for Email Services & Internet Connection
  • Installation of system updates & patches
  • Free critical loan equipment
  • Full Monthly Support Reports
  • New hardware & Software installation
  • Fully customised Server & Network Monitoring
  • Full support for mobile devices linked to network
  • Monthly tune-ups (Disk Defrag, Disk Cleanup etc)